Urgent CRM Support Engineer for Qatar
🎯 رقم الهاتف ☎ البريد الالكتروني 📩
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الناشر : Vam Systems
القسم : تكنولوجيا المعلومات
تاريخ النشر : 28/12/2017
VAM Systems is a Business Consulting, IT Technology Solutions and Services company with operations in UAE, Qatar, Bahrain, USA, Australia, Singapore & India.
VAM Systems is currently looking for CRM Support Engineer for our Qatar operations with the following skill set and terms and conditions:
Skill Set required:
Minimum 2.5+ Years’ experience in CRM along with following description
Essential Functions
Respond to requests for technical assistance in person, via phone, electronicallyDiagnose and resolve technical Microsoft Dynamics CRM issuesFix the Issues permanently with Proper resolutions.Advise end-users on appropriate actionFollow standard support proceduresLog all CRM support interactions in the Ticketing Tool.Triage support requests as appropriate and when neededIdentify and escalate situations requiring urgent attentionTrack and route problems and requests and document resolutionsStay current with Dynamics CRM system information, changes, and updatesProvide IT applications support
Key Measurements of Performance
Exhibit Microsoft Dynamics CRM Core Values Knowledge of and experience with customer service best practicesClear oral and written communication skillsWillingness to learn Customer service orientationProblem analysis and problem-solving skillsAdaptability and willingness to learn Attention to detailAbility to prioritize in an ever-changing environment
Desired Skills
Microsoft Dynamics CRM (application, database, reporting)Microsoft .NetSQL Server ( 2014)IISSSRS ReportsWindows OS (8.1, 10)Windows Server 2012 R2Office 2013
Terms and conditions:
Joining time frame: 2 weeks (maximum 1 month).
The selected candidates shall join VAM Systems –Qatar and shall be deputed to one of the leading Banks in Qatar.
Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at sreejith.murali@vamsystems.com or call us +91 471 3073535.
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