VAM Systems is a Business Consulting, IT Solutions and Services company with operations in UAE, Qatar, Bahrain, USA, Australia, Singapore & India.
VAM Systems is currently looking for IT Support Engineer for our Qatar operations with the following skill set and terms and conditions:
Skill set Required:
Minimum 5 Years’ of experience in related fields with exposure to multiple IndustriesOverarching broad based IT Knowledge across the whole domainProficient in quality models, processes and best practicesBroad understanding of emerging technologies and market needs within IT domain,Advanced hands on experience in managing and supporting production systemsAdvanced experience in design, configurations, integration, and support conceptsStrong understanding of security policies and procedures,Management of Operating System (2013), AD GPO implementation and troubleshooting,Microsoft Dynamics CRMAzure Cloud InfrastructureBlackboard Learn, Blackboard Collaborate, etcDrupal CMSWebsite securitySkills on writing web services for MS dynamics CRMExcellent Team Building and People Management SkillsAn excellent aptitude for finance and decision makingExceptional planning and organisation experienceExperience of working in a customer service environmentAbility to define and drive direction in line with company strategy, and emphasizes organizational goals through words and actions
Qualifications:
Bachelor degree in Computer Science, Management Information Systems or equivalentArchitectural and software management certificate is desirableCertificate on MS Dynamics CRM (Optional)Certificate on Blackboard Learn (Optional)
Key responsibilities
To manage, direct, deliver, and support the IT system support activities. Responsible for planning and execution of the organization’s IT operation system support that may span multiple technologies and lines of business.
Enables the organization objectives to deliver highly reliable and secured IT services, and through the deployment of effective automated monitoring and management systems
Strategy
Technology Thought Leader - work collaboratively across the enterprise, with cross functional expertise, strategic partners and vendors, to proactively analyse technology evolution and new/emerging technologies. Interpret the impact and potential benefit to IT system support. Participate in strategic planning and development of technology plans. Create innovative, high-value solutionsSupport the implementation of the agreed solutions, defined service offerings, and improved business performanceDefine recovery strategy for system components to ensure business continuity.Leads documenting disaster recovery run books and resources to ensure failover of IT services to disaster recovery site.
Operations
Lead to execute troubleshooting methodology to resolve complex level problemsProvides technical solutions and delivery Inputs for infrastructure systems domainManage and deliver high performance services to support IT systems, perform timely operational assurance readiness, evaluate technology, manage and keep up to date with security patches and updates on servers and produce service improvementsImplements and maintains quality processes across multiple channels/Products/ServicesManage the Infrastructure services and performance in line with the agreed business targetsLead in maintaining technical documentation repository to assist with the on-going operation, maintenance, and development of the IT System supportManage and optimise CRM and Blackboard database
Service Delivery
Ensures all contracted services are delivered to the agreed requirements and service modelProvide regular status reporting on service delivery performance, proactive maintenance plans, and improvement initiativesRepresents and provides infrastructure solutions, monitors customer satisfaction, provides technical recommendations to improve service quality and value to customerAudit procedures and production system configurations to ensure full compliancy with approved policiesIdentifies and drives optimization while managing scope, cost of delivery and resourcesPerform comprehensive evaluations of Infrastructure services to determine effectiveness, strengths, weaknesses, opportunities and threatsParticipates actively in the establishment of quality policies, ITIL processes and improvements within the organizationPrepare and execute systems maintenance plans to proactively manage reliability and service expectationsLeads restores and recovery of applications, databases and relevant IT systems at the recovery siteCoordinate with required vendors for required support during recovery operations
People Supervisory
Builds, develops and manages resources to carry-out infrastructure solutions development and implementationEstablish objectives with direct reports that align to both business and capability objectivesHolds regular meetings with the team and provides results assessments and guidanceDevelops the team by recommending professional and personal development opportunities
Others
Perform any other duties assigned by the supervisor directly related or relevant to the jobEnsure the assigned responsibilities are delivered:to a high standard of quality and timelinessin full compliance with the Quality Policy and the Safety and Security rules and requirementsin line with any standards and objectives designated in the Employee Performance Management system
Terms and conditions:
Joining time frame: 1 month
The selected candidates shall join VAM Systems - Qatar and shall be deputed to one of the leading Organizations in Qatar.
Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at sreejith.murali@vamsystems.com or call us +91 471 3073535.
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